What is your returns policy?

For purchases from a reseller, please contact them directly in the first instance. Duplicate queries from end user and reseller can cause confusion and slow down the process.

For orders placed at KipperTie.com the following terms apply:

All returns must request an RMA number by email from longtake@kippertie.com
All dates referred to are shipment dates, not delivery or invoice dates.

Within 30 days of original shipment:
Returned unwanted Longtake mags with unbroken seals will be credited in full, less the cost of shipping.
Reusable new condition items with open seals will additionally be charged a restocking fee to cover our repeat QC process.

Beyond 30 days since original shipment:
Late non-warranty returns are subject to inspection, and proportionate refund may be given at our discretion.

Warranty is for one year against defects in workmanship and materials.

Returns under warranty: Subject to an identifiable problem being found, our standard shipping cost of £25 will be credited to cover the cost of the return. If a return appears unduly expensive, please contact us before sending, as we cannot cover excessive shipping costs or customs charges incurred due to incorrect return labelling or carriage method.

As a manufacturer we reserve the right to either repair or replace when performing warranty work.

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